Call Center Supervisor (Work at Home/Onsite)

Location: McAllen, TX and London, KY areas only (Work at Home and Onsite opportunities available)

Schedule Flexibility Required:
Must be available to work any shift between 7:00 AM and 7:00 PM CST, Monday through Sunday.

• Previous supervisory experience in a contact center or customer service environment.
• Strong leadership, coaching, and team development skills.
• Excellent verbal and written communication skills.
• Proven ability to analyze data, make informed decisions, and drive results.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Word, Excel, and Access.
• Healthcare and HIPAA experience preferred.
• Previous outbound call center experience preferred.

Education & Experience

• Bachelor's degree preferred, or an equivalent combination of education and experience.
• Two or more years of supervisory experience in customer service, sales, or a high-volume contact center environment.

Additional Requirements

• Regular and reliable attendance is required.
• Ability to work onsite as needed to support staff and business operations.
• Ability to sit for extended periods and work extensively on a computer.
• Ability to use internet-based systems, business software, and telephone platforms effectively.
• Limited travel may be required.
• Must be able to perform essential job functions with or without reasonable accommodation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.