The WFM Scheduling Analyst is responsible for supporting Workforce Management functions through the creation and maintenance of agent schedules and the ongoing upkeep of capacity plans and related data. This role ensures schedules align with staffing requirements and are accurately maintained within workforce systems. Key responsibilities include generating schedules, updating capacity planning tools, maintaining agent profile data, and producing routine scheduling reports. The position will work closely within the Workforce Management team to support long-term planning and scheduling processes.
Required:
Preferred:
Candidates must meet the following requirements to work from home:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.